Return & Refund Policy

30-Day Return Window

We accept returns within 30 days of the date your order is received. To be eligible for a refund, items may be used or unused, but must be in their original condition, and in its original packaging wherever possible. Returns requested after 30 days from the date received cannot be accepted.

Eligibility & Condition

items may be used or unused, but must be in their original condition and packaging. Worn, damaged, or altered items may be refused. Final sale items, if any, are clearly marked and cannot be returned.

How to Start a Return

1. Contact our support team at " + BUSINESS.email + " or " + BUSINESS.phone + " with your order number and the reason for return.
2. We will confirm your eligibility and provide a return authorization and instructions within 1–2 business days.
3. Package the item securely in its original packaging and include all accessories, tags, and documentation.
4. Ship the package to Ecom Fire INC, 4183 Franklin Rd Ste 1B #1161, Murfreesboro, TN, 37128. We recommend retaining tracking information for your records.

Refund Method & Timing

Once your return is received and inspected, your refund will be issued to the original Visa or Mastercard used at purchase. Refunds are typically processed within 5–7 business days after inspection. Please allow an additional 1–2 billing cycles for the refund to appear on your statement.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (damaged, defective, or incorrect item received). In such cases, we will provide a prepaid return label upon request.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at support@preferredwomensapparelstore.com or (866) 306-5184 with your order number and a brief description (and photo if possible). We will resolve the issue promptly — either by replacement or refund — at no cost to you.

Exchanges

We handle exchanges by processing a return for the original item and creating a new order for the replacement. This ensures the fastest possible turnaround and accurate inventory management. Contact us first to confirm availability before returning.

Contact Us

For return-related questions, contact us at support@preferredwomensapparelstore.com or (866) 306-5184, or by mail at Ecom Fire INC, 4183 Franklin Rd Ste 1B #1161, Murfreesboro, TN, 37128.